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FAQ and accommodation information

Accommodations:

The minimum facilities for rooms are shower/WC, breakfast/recreation room with TV. For holiday apartments with living room/sleeping area: kitchen, TV, anteroom, shower/WC, bedsheets and towels.
Any additional facilities in rooms / holiday flats can be obtained from the respective descriptions in the Radstadt holiday catalogue or online at www.radstadt.com
The final cleaning of holiday apartments does not include washing dishes. You must do this yourself. Pets must be mentioned in the reservation.

Food:

For the extended breakfast (Note: no breakfast is included in bookings for holiday apartments!) the minimum criteria are coffee or tea, fruit juice, 2 rolls, butter, jam, sausage and cheese.
The lunch or dinner consists for adults and children born 2004-2007 of soup or appetizer, main course and dessert (instead of the dessert can also be selected a house-snaps) where the guests can choose from a special all inclusive menu with at least 5 different dishes per course.
For the output of the beverage following minimum apply:  Limo 0.33 for adults (depending on the house usual delivery form) and 0.20 l for children (depending on the house usual delivery form), Beer 0.5l, wine 0,25 l, no spirits.
Children born in 2008-2013 will also receive a 3-course menu with age appropriate portions of the All Inclusive menu incl. Limo (min. 0.2 l).
Children born in 2014 and younger will receive an age appropriate main dish of the all inclusive menu incl. Limo (min. 0.2 l).
The lunch or dinner can be consumed in different restaurant and cafes in Radstadt (you will get a list at the arrival), but not in the private pension and the apartment. Breakfast is always consumed in the booked accommodation (except if booking a apartment). For unused services will be no refund.


Prices:

The named prices are in Euros, including electricity, VAT, final cleaning (for holiday apartments) and the services included in the offer (Skipass etc.).
Not included in the price is the local tax. This tax is Euro 1.30 per adult/night (from the age of 15) and is to pay directly to your host. Children up to 14,99 years don´t have to pay the local tax.
The price calculation is based on at least 2 people paying full price.
If there is only one person paying full price, which is only possible for "room" bookings, a surcharge of 25% is added to the respective price (i.e. also the basis for calculating the child reduction).
Discount for children:
Discounts for children can only be granted for the room/holiday apartment of the parents. The cutoff date used for billing is the age of the child on arrival.
Children born 2004-2013 pay 55% of the package price for adults. For children born 2014 and younger a flat fee of € 104.00 (7-day booking) or € 60.00 (4-day booking) per person applies. A cot or additional bed can be provided if required, although you should note that this may lead to limited space. Appropriate meals for the child's age are provided, inc. ¼ l fruit syrup.

Booking/payment methods:

The offer can only be booked through Tourismusverband Radstadt specifying the desired accommodation category or establishment within the framework of the available capacities allocated to this purpose.
After booking the package deal, you will immediately receive a booking confirmation from us, with a request for the payment to the amount of 20% of the overall price. The payment can be made no earlier than 11 months before the agreed upon end of the trip or within 11 months after receiving the booking confirmation. By depositing the payment in our account you accept the general conditions that were sent with the booking confirmation. Once the payment has arrived the booking is binding.
The payment of the balance is made no earlier than 20 days before but also not later than 10 days beginning of the trip. Payments beyond this, early payments or payments of balance may not be demanded and are not insured. The guarantor or insurer is the City of Radstadt (bank guarantee of 12/06/2003).

Arrival and departure:
Arrival and departure are generally possible on any day, provided that this has been agreed upon with the Tourism Association.

Trip documents:

On arrival your host will give you the SalzburgerLand Card and the vouchers for the package deal, which you can use to secure the different services from the relevant service providers (accommodation, meals etc.).

Passport and visa:

Within the EU a personal identity card is sufficient - no visa or stamp is required.

Travel agency insurance regulations (RSV):

All travellers who are on trips organised by us are insured with the Stadtgemeinde Radstadt, Stadtplatz 17, A 5550 Radstadt, (bank guarantee of 12/06/2003).
Direct claims from individual travellers go to the Stadtgemeinde Radstadt (local council). This applies for payments that have already been made, if the travel service is not provided in full or in part due to the insolvency of the organiser.
As per §7 para. 1/Z4 RSV we hereby announce that we will undertake payments of max. 20% up to two weeks before the start of the trip.
The liability of the Stadtgemeinde Radstadt to the customer is limited to the price the customer has paid for the trip and in case of damages it is limited to the total insured sum. If the insured sum for settling all claims is not sufficient, the demands of the customer are satisfied with the partial amount.
All claims will become void if they are not recorded within 8 weeks from the onset of insolvency with the liquidator (Europäische Reiseversicherungs AG, Kratochwjlestr. 4, 1220 Vienna, Tel.: +43 1 3172500, Fax: +43 1 3199367).

Other conditions and agreements:

These conditions apply unless separate agreements have been made in individual travel contracts.
Obvious printing or calculation errors provide justification for the Tourism Association to contest the travel contract.
Court of jurisdiction: The location of the headquarters of the organiser.
If individual conditions do not apply, this does not imply that the entire travel contract does not apply.
No refund is possible for services of any type that are not consumed.
Regarding the use of the ski passes, we refer to the general terms and conditions of the respective lift company.
Headquarters of the organiser: Tourismusverband Radstadt, Stadtplatz 17, A 5550 Radstadt, Tel.: +43 6452 7472; Fax: +43 6452 6702; info@radstadt.com; www.radstadt.com;
The general trip conditions ( https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_englisch.pdf ), also apply. You receive these with the confirmation of booking, and you confirm that you agree to them by transferring your payment.

Bank information:

Transfer to our account at Volksbank Radstadt using an EU payment slip, giving the following information: IBAN: AT23 4501 0000 3310 1635; BIC/SWIFT: VBOEATWWSAL

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